Homeowner FAQ
Where can I see STRASSER vanities?
Your local showroom will have a variety of vanities on display as well as samples so you can see the craftsmanship and finish options in person. If you are in the PNW, our Headquarters in Woodinville, WA is also a working showroom, open weekdays 8am-4pm.
How do I purchase a STRASSER vanity?
All products are sold through our dealer network. Use our Find a Showroom tool to locate your nearest dealer.
When will I receive my vanity?
Once we receive the order from your local dealer, production and shipping lead times are 3-4 weeks for vanities, both standard and custom.
Does STRASSER offer a warranty on their products?
Strasser warrants all Strasser brand products to be free of defects in workmanship, materials and finish failure for as long as you own the product. View our Lifetime Limited Warranty for full details.
How do I install my vanity?
Vanities are installed by the homeowner or their preferred contractor. View our Installation and Care Guide for instruction on how to adjust and level your vanity.
Who do I contact with questions or issues?
Please reach out to our customer service team by emailing service@strasserwood.com or by calling 800-445-0494. Business hours are 7am-4pm PST. Please have your order number available for reference.
Dealer FAQ
How do I submit an order?
- You can place an order by completing an Order Form or company PO and emailing it to orders@strasserwood.com.
- If submitting a PO, please group each vanity with the coordinating countertop and hardware selections. Make sure you are including all specifications on your PO- failure to do so will result in a delay in production.
- Calculate the cost by using the List Price found in the price book with your company multiplier. Incorrect pricing may cause a delay in order processing.
How does your Special Color Program process work?
- Homeowners select the style and configuration they want and use the Satin White item number for the PO. Pricing is a 20% upcharge over the Satin White price.
- Include the Sherwin Williams or Benjamin Moore Color name and number on the PO.
- Lead time is the same as standard orders.
- A sample is no longer required but may be requested for $100 (cost is credited to order if placed.)
Can I order a custom vanity?
Please reach out to our Customer Service team or email special@strasserwood.com to get a quote and drawings of your custom vanity.
What is included with the vanity?
Each vanity includes hardware (with the option of finger pulls or no-drill). Wall mount vanities come with a French cleat. Customers also have the option to add a coordinating countertop at an additional cost. Countertops include a bowl and backsplash.
How do I know my order has been processed?
Once we receive your order, we will add it to our system and send an order confirmation to the email address that submitted the PO or order form. When the order ships, a shipping confirmation is sent to this contact as well.
How long does it take for my customer to receive their vanity?
- Our standard production/shipping time is 3-4 weeks from when we receive your PO. If you do not provide all required specifications, production will be delayed.
- If you are ordering a Strasser vanity and Simplicity vanity in the same PO, the order will ship with Strasser lead times.
How are your vanities shipped?
- Products are shipped via LTL Carrier on a pallet.
- Shipping cost is a flat fee per order- separate PO’s shipping at the same time will not be discounted.
- Products are shipped to the Dealer’s showroom. Dealers must have a loading dock or grade level with forklift access.
How do I order samples and literature?
For finish samples, countertop samples and catalogs, complete this form. For hardware samples, please email service@strasserwood.com.